1st Class Collision of Murrieta estimators make it easy to deal with insurance companies by providing our customers with complete insurance claims handling.

1st Class Collision of Murrieta is a direct repair shop for most major insurance companies. This distinguished recognition is granted by insurance companies only upon fulfillment of certain requirements. Though each company differs, direct repair status is granted to body shops who demonstrate high quality equipment, service, certification of technicians through voluntary collision repair courses and competitive pricing.

1st Class Collision of Murrieta is a Direct Repair Shop for the following companies:

       Automobile Club of Southern California  |  USAA Insurance  |  Mercury Insurance  |  Safeco Insurance

1st Class Collision of Murrieta is also recommended by the D.C.H. Auto Group for all of their Collision Repairs


Do not be intimidated in dealing with insurance companies. Your automobile insurance policy is a contract between you and the insurance company. Your insurance company agrees to provide certain services in return for the monthly or annual premiums you pay them. It is your money and your contract with the insurance company. Be persistent. Do not allow your insurance agent to minimize the claim situation.

When you contact your insurance company to place a claim for damage to a vehicle in an accident in which you were at fault, you are the "insured." When you contact the insurance company of the driver of another vehicle in an accident for which you are NOT at fault, you are the "claimant."

Insurance Terms

Term

Definition

Insured

A person/party determined to be at fault

Claimant

A person/party determined to be NOT at fault

Claim Number

The legal tracking number for your property damage claim with the insurance company

Property Damage 

Damage to a vehicle, buildings, landscaping or other property. Property damage claims can be resolved independently of personal injury claims.

Personal Injury

Any injury to any passenger(s), pedestrians, or others. Personal injury claims can be initiated up to three years after an accident.

DRP

Direct Repair facility—a repair facility that has contracted with an insurance company for referral work. Most DRPs are reputable collision repair services—but the insurance company is their customer, NOT you. Make sure you are the customer that the collision repair facility has to satisfy.

Estimate Evaluation

Newer model automobiles are more complicated and costly to repair than ever before. Unibody construction, advanced electronic systems, and improved safety devices such as air bags mean repairs are more involved and often require the replacement of other related components to insure the integrity and proper operation of the vehicle. Repair estimates are often lengthy and filled with terms you may not understand.